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WE STARTED DC REAL ESTATE BECAUSE WE WERE TIRED OF WATCHING FAMILIES GET SCREWED
Benoni. March 2013. 11:47 PM.
David Carter stared at his phone. Another voicemail from another buyer—crying. She’d just lost her deposit because her agent vanished after the first viewing. Three months of savings. Gone.
That was the fourth call that month. The fourth family burned by agents who cashed their commission checks and disappeared.
David looked at Daniel Chapman across the table. “This is broken. These people trusted someone, and that someone didn’t give a damn.”
They decided that night: if the industry won’t fix itself, we will.
The Problem Every Buyer and Seller Faces (But Nobody Talks About)
You already know the game is rigged.
Most agencies operate the same way: show you a property, push paperwork, collect the commission, move on. If your calls go unanswered after the sale closes, well… that’s just how it works.
But here’s what they don’t tell you: you’re also racing against a broken system. While your agent “checks on things,” you’re bleeding money:
- Mortgage rates tick higher every day you wait
- Properties sit unsold because nobody updated the listing
- Buyer financing falls through because nobody coordinated with the bank
The real cost isn’t the commission. It’s the time, money, and trust you lose to agents who treat your biggest investment like just another transaction.
We refused to build a company that works like that.
What We Did Differently (And Why It Changes Everything for You)
In May 2013, we opened DC Real Estate with one non-negotiable rule:
Every client gets treated like family, because when you’re making the biggest financial decision of your life, you deserve people who actually care.
Here’s what that means in practice:
We built our own in-house mortgage team
so you're not bouncing between three different companies trying to get financing. One conversation. One team. Done.
We created an AI assistant available 24/7
because your questions don't wait for office hours. Call anytime, get instant answers, and speak to someone who knows your file.
We don't ghost you after the deal closes.
Our agents stay in touch. We follow up. We make sure you're taken care of—not just until commission day, but after.
The Moment We Knew We Were Onto Something
October 2013. Our first office at Farrarmere Shopping Centre in Benoni.
A couple walked in—exhausted. They’d been trying to sell their home for eight months. Three different agents. Zero results. Listing had gone stale. They were ready to give up.
We re-shot the photos. Rewrote the entire listing. Coordinated with our mortgage team to pre-qualify serious buyers before viewings. The house sold in 19 days.
The husband called us two weeks later. Not about paperwork. Not about the closing. He called to say “Thank you for treating us like we mattered.”
That’s when we realized: this wasn’t just a business. This was the agency South African families had been waiting for.
Since then, we’ve helped thousands of families buy, sell, and rent across Gauteng and the Western Cape. We’ve grown to five offices. Over 3,600 listings. And we’ve won 5 International Property Awards.
But the metric that matters most? The families who call us years later, just to say we changed their lives.
Why Buyers and Sellers Choose DC Real Estate (When They Could Go Anywhere)
We asked our clients. Here’s what they told us:
“You actually answered the phone.”
While other agencies let calls go to voicemail, our AI assistant picks up in seconds. Day or night. Weekend or holiday. You’re never left waiting.
“You made the mortgage process painless.”
Our in-house mortgage team works directly with your agent. No middleman. No confusion. You get pre-approved fast, close faster.
“You didn’t disappear after the sale.”
Most agents vanish once commission clears. We check in. We follow up. We’re still here when you need us.
Here’s the truth: we’re not the cheapest agency. We don’t compete on price.
We compete on never letting you down.
Meet the People Who'll Have Your Back
David Carter & Daniel Chapman started this company in 2013 because they were sick of watching good people get treated badly.
Today, we’re a team of full-time agents trained to do one thing: put your interests first. Not the commission. Not the timeline. You.
We operate across five locations:
- East Rand Office (Northmead, Benoni) — 312 listings
- Gauteng Commercial & Industrial (Bedfordview) — 2,486 listings
- Edenvale Office (Bedfordview) — 249 listings
- Residential Rentals (Northmead, Benoni) — 33 listings
- Western Cape Office (Claremont, Cape Town) — 559 listings
Every agent. Every office. The same standard: we treat you like family.
How We Work (So You Know Exactly What to Expect)
When you work with DC Real Estate, here’s what happens:
✓ You call our AI assistant anytime, 24/7
Get instant answers to your questions. No waiting. No runaround.
✓ We assign you a dedicated agent who knows your goals
They learn what you need. They coordinate everything. They don’t hand you off to someone else halfway through.
✓ Our in-house mortgage team handles financing
Pre-approval in days, not weeks. Everything under one roof.
✓ We stay in touch after the deal closes
Check-ins. Follow-ups. We don’t vanish. We’re here for the long haul.
This is how real estate should work. This is how we’ve worked since day one.
